redrig policies

redrig policies

TERMS AND CONDITIONS/POLICIES AND PROCEDURES FOR OPERATORS OF REDRIG VIDEO GAME THEATERS

RESCHEDULING POLICY: 

You may reschedule your event once at no cost up to 72 hours prior to your event. Rescheduling more than once will incur a service charge of $50 per rescheduled event.  All dates for rescheduled events are subject to availability. 

 

CANCELLATION POLICY:

A booked Redrig event will not be confirmed until it has been paid in full. A confirmed event can be cancelled according to the following terms and requirements:

  • Greater Than 14 Days Before An Event

    • Refund minus a $25 processing fee

  • Between 7 And 14 Days Before An Event

    • Refund minus a $100 cancellation penalty

  • Less Than 7 Days Before An Event

    • No refunds given  

PRIVACY POLICY:

Redrig is committed to protecting your privacy. We use the information we collect on this site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

 

AREAS OF SERVICE:

Our general service area includes Salt Lake County and the northern portion of Utah County in Utah.  For a list of specific areas in which Redrig provide service, please see the list here. If an event is booked online outside of Redrig's service area, your party will be cancelled and fully refunded minus a $25 processing fee. If you are outside of our service area, please call 801-773-3731 and we can discuss serving you at your location.

 

WEATHER:

A Redrig gaming theater is insulated and equipped with climate control intended to maintain a comfortable environment during all types of hot or cold weather.

Even so, Redrig reserves the right to reschedule your event in response to hazardous weather conditions that threaten the health and safety of our staff and your guests. Such hazardous weather includes but is not limited to snowstorms that severely impact driving conditions, high winds, electrical storms, etc.

 

SUPERVISED CHILDREN:

Redrig requires a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under 6 must be accompanied by one adult per child in the trailer at all times.

 

ALCOHOL/DRUGS:

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

 

DAMAGE/INJURY:

Neither Redrig LLC nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Neither Redrig LLC nor its employees assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

 

FOOD/DRINK:

Redrig does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

 

PICTURES:

While your party is going on, the Game Coach may be taking pictures of the party from inside the trailer. We may use these on our Facebook page or our web site. We will not include names, ages, locations or other identifying information of the featured guests. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party.

 

TIPS:

The Game Coach is there to make sure that your group is making the most of our high-tech fun. They guide, inspire and entertain. Tipping for good service is a great idea, but not required.

 

OUR TRUCK/TRAILER:

Understand that a Redrig is a truck and trailer combination that measures 60 feet in length and that it is your responsibility to ensure that your chosen party location can provide parking for the Redrig. Please be certain that your location can meet the following parking requirements:

  • There must be a safe and legal route to drive the Redrig to the parking location from a traffic thoroughfare.

  • The parking area must be able to accommodate a 60-foot unarticulated vehicle on a paved level surface.

  • It must be legal to park in the chosen parking area. The truck will not be disconnected from the trailer.

  • The parking area must be safely isolated from busy traffic, fast traffic, or any potential traffic-related hazards.

  • The entire route to the parking area and the area itself must provide at least 11 feet of vertical clearance.

  • If you are uncertain about whether your chosen location will meet these requirements, we can help. Just call us at (801) 773-3731 before you book your party. 

Please note that you will not be refunded for a cancellation that results from your failure to meet these requirements and you will be held responsible for any citation, action, or liability that results from parking the Redrig unlawfully.

 

VIDEO GAME RATINGS:

Redrig policy prohibits video games that are pornographic in nature and feature depictions of nudity, sexuality, sensuality, and human objectification. Games that feature graphic and/or gratuitous abuse, brutality, and violence are also prohibited. Generally speaking, entertainment that is marketed toward mature audiences is neither available nor allowed within a Redrig facility. 

We do acknowledge that some grey area exists within the ESRB’s “M” rating. If there is a specific “M” rated game that you would like to feature at your event, please call to clear the title before the day of your event.